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Frequently Asked Questions
- What is Ok-Inventory software?
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OK-Inventory is software designed to provide accounting and business management to small and medium-sized trading and manufacturing companies.
The program was created by a team of professional accountants, logistics specialists and software engineers and can be used for a wide range of industries including but not limited to wholesale, retail, manufacturing, distribution, e-commerce and many more.
- What can Ok-Inventory do?
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OK-Inventory will help you manage all business and accounting processes within your company - sales and supply, invoices, orders from customers and your
orders to vendors, goods returns from customers and goods returns to vendors, price lists, warranty slips, incoming and outgoing multicurrency payments,
additional costs, debts and loans, warehouses and inventory, track goods by lot, barcode scanners, full reporting and much more.
- I have trouble installing or launching OK-Inventory. Where can I get help?
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You can email us at Support@OK-Inventory.com and we'll be glad to help.
- Can I backup and restore my databases?
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To avoid potential data loss you need to periodically create back-up copies of your databases. There is an option under "Services" to create a
file with the complete database which you will need to keep on another computer, CD, flash or external hard drive at a different location.
If anything happens to your program, you will always be able to re-install, create an empty database and in the main menu choose "Extract database
from archive". You will need to specify the name of the archive file, click "Restore" and your database will be fully restored.
- Does Ok-Inventory support multiple simultaneously users working at the same time over the network?
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Yes, Ok-Inventory work over a network for multiple users at the same time.
- How do I start setting up OK-Inventory in multi-user mode?
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First, pick which computer is going to be your server computer. This should be one of the faster computers you have, and it should be left powered
on whenever anyone else might be using Ok-Inventory. If you have not already done so, download and install all components of Ok-Inventory on this computer.
Then install only "OK-Client" on other computer. Run program and on login form find field "Server". Push small button on the right and then choose
your designated server computer from the list. Also you may enter IP address of your server.
- Does the Free Edition allow multi-user access?
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Currently only local acces is enabled.
- Can I allow only limited access to the system for some people in my company?
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Yes, you can create different users within Ok-Inventory with separate passwords, giving them different names and access rights. This will allow you to
log and control any actions of user in system.
- Can I connect computers that aren't on
the same network together over the Internet?
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Yes. With Professional Edition you will be able to connect server over the Internet and work with your database from any place in the world. But you need to assign the static IP
address to your main computer and open 211 port in the firewall. Then when you run OK-Client on remote computer just enter the IP address of your server
to field "server" on login form.
- Problems with OK-Client connection to the server
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If an error occurs when OK-Client is trying to connect to a OK-Server, it is usually due to the fact that something is blocking the network queries.
The first thing you could do is to disable Windows firewall. Some anti-virus software and other firewalls may also block network queries,
in this case they have to be disabled or set up the way they allow for the connection between OK-Client and OK-Server components of the program.
If OK-Client connects to the server via the Internet, you will need to open port 211 on a server side.
Contact your network administrator or Internet Service Provider.
- Do you offer discounts for purchasing multiple licenses?
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Yes, prices are discounted when you purchase multiple licenses. Contact us and we will send you invoice with discount.
- What's the deal with the Free Edition?
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If you just set up your business, we offer the Free Edition, which you can use without time limits and at no charge. Free Edition supports only 1 user.
We want everybody in the world experience how much easier life is with free inventory software compared to traditional methods of handling inventory,
purchasing, and sales. Then you can purchase version with multiple working spaces and easily upgrade software.
- How many customers or products or other entities can I store in my database?
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You may store an unlimited number of products and services, customers and partners, all documents, warehouses, currencies and etc.
- What kind of initial support will I get?
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You will get email support and 10 support incidents through our phone number at +1 (202) 470-0080.
- How can I buy Ok-Inventory?
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You can buy Ok-Inventory online here. We accept payment via credit card and
PayPal.
After the payment is processed we create your personal account on our web site (usually within one day), an email will be sent to you with the
instructions. Follow the instructions from there to activate Ok-Inventory on your computer. You must have access to Internet to activate Ok-Inventory!
- How does the licensing for the Ok-Inventory work?
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Once you have purchased the Ok-Inventory, you will get an account on our web site with login and password. You will login to our web site
www.ok-inventory.com and access your private page "My downloads". Here you will be able to download latest release of program and manage your
License Key. After first run Ok-Inventory will ask you to enter your email and password on our web site. Then program will connect our web site
and will activate itself automatically.
One license of Ok-Inventory allows you to install one server on one computer at a time.
- What happens if there is an upgraded version after I bought it?
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You will be able to download new version for free. Login to our website. Enter your private page "My Downloads" and download new version.
Then install it on your computers.
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